real results

Charlotte and I go way back! I’ve known her since I was 16. Back then, I was the trusty salon apprentice, and Charlotte was the client with extra-long, extra-thick hair; the kind that took two hair bands to tie up. Once I qualified, she became one of my regulars, and over the years we’ve done it all: dark, blonde, back again… short cuts, long styles and up-dos for black-tie balls. We’ve shared big life moments too, weddings, pregnancies, job changes. It’s been a journey we’ve taken together.

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So when Charlotte came into the salon recently and asked, “Why am I shedding hair? And why is my hairline getting finer?”

I knew something was up. For someone with such naturally thick, healthy hair, it was a noticeable change.

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We started with the basics. I asked about her diet, hydration, and haircare. She ticked all the boxes; balanced diet, good water intake, and using salon-quality products. That’s when I gently brought up the idea that this might be hormone related. Because I’ve known her for so long, the conversation flowed easily, and when I said the word perimenopause, it was like a light bulb went off.

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“Oh,” she said. “That would make so much sense for so many things. I hadn’t put two and two together. I must be in perimenopause… I just didn’t realise it would affect my hair.”

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We had a good, open chat about what happens to our hair during menopause. I explained how oestrogen plays a huge role in the hair cycle, and what happens when our levels drop. From texture to thickness, it’s all connected.

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Because Charlotte was already doing great with her haircare routine, I suggested introducing a Biotin supplement. We talked about managing expectations, and I let her know she’d likely start seeing results in around three months, this was a great step in the right direction.

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Six weeks later, she was back in the salon for her regular trim and colour and we both noticed a difference. The shedding was non-existent, and her hairline was already starting to fill back in. It was so lovely to see her smiling about her hair again.

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A word from Charlotte

“I never thought menopause would be the reason behind my hair changes—until Claire mentioned it, and suddenly everything clicked. She made it so easy to talk about, and I felt reassured straight away. Since adding Biotin, I’ve seen a real improvement. My hair isn’t falling out the way it was, and I can even see baby hairs starting to grow back at my temples. I’m so glad I brought it up—Claire just gets it.”
– Charlotte