POLICIES & LEGAL
Privacy Policy
last updated 28 april 2026
The Menopausal Hairdresser (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our online courses, sign up to our mailing list or contact us. By using our website and services, you agree to this policy. 1. Who We Are Business Name: The Menopausal Hairdresser Website: www.menopausalhairdresser.com Email Address: themenopausalhairdresser@gmail.com If you have any questions regarding this Privacy Policy, please contact us using the details above. 2. Information We Collect We may collect the following personal information: Full name Email address Phone number (if provided) Billing address Payment details (processed through third-party providers) Course login details Purchase history Website usage data Marketing preferences Any information you provide through contact forms, surveys, testimonials or questionnaires. 3. How We Collect Your Information We collect personal information when you: Purchase a course Sign up for our email newsletter Complete website forms Contact us by email Download free resources Participate in surveys Join live sessions or community groups Browse our website (through cookies and analytics tools) 4. How We Use Your Information We may use your information to: Process payments Provide access to courses Send course updates Deliver downloadable resources Respond to enquiries Provide customer support Improve our services Send marketing emails (only where consent has been provided) Maintain legal and financial records 5. Payment Processing Payments may be processed through secure third-party providers such as: Stripe PayPal We do not store your full payment card information. Please review the privacy policies of these providers separately. 6. Email Marketing We may send marketing emails if you have: Subscribed to our mailing list Opted into marketing communications Downloaded free resources and agreed to receive updates We may use third-party email platforms such as: Wix You can unsubscribe at any time by clicking the unsubscribe link in our emails. 7. Sharing Your Information We may share limited information with trusted third parties such as: Payment processors Website hosting providers Course platform providers Email marketing systems Accountants or legal professionals where necessary We do not sell your personal information. We may share data where required by law. 8. Data Storage & Security We take reasonable steps to protect your personal information from: Loss Misuse Unauthorised access Disclosure Alteration Your information is stored securely using trusted third-party systems. 9. Cookies & Website Analytics Our website may use cookies to improve your browsing experience. We may use services such as: Google Analytics Cookies help us understand website traffic and user behaviour. You can manage cookie preferences through your browser settings. 10. How Long We Keep Your Data We only retain personal information for as long as necessary to: Provide services Meet legal obligations Resolve disputes Maintain financial records 11. Your Rights Under UK GDPR, you may have the right to: Access your personal data Correct inaccurate data Request deletion of your data Withdraw marketing consent Request restriction of processing Lodge a complaint If you wish to exercise these rights, contact us directly. You also have the right to contact the Information Commissioner's Office if you believe your data is being handled incorrectly. 12. Third-Party Links Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. 13. Changes to This Policy We may update this Privacy Policy from time to time. Updated versions will be posted on our website. 14. Contact Us If you have questions about this policy, please contact: The Menopausal Hairdresser themenopausalhairdresser@gmail.com www.menopausalhairdresser.com
cookie Policy
last updated 28 april 2026
This Cookie Policy explains how The Menopausal Hairdresser (“we”, “our”, “us”) uses cookies and similar technologies when you visit www.menopausalhairdresser.com. By continuing to use our website, you agree to the use of cookies in accordance with this policy. 1. What Are Cookies? Cookies are small text files that are placed on your device when you visit a website. They help websites function properly, improve user experience and provide information about how visitors interact with a website. Cookies may collect information such as: IP address Browser type Device information Pages visited Time spent on website Website preferences 2. Types of Cookies We Use -Essential Cookies- These cookies are necessary for the website to function properly. They may be used for: Website security Logging into accounts Processing purchases Remembering course login sessions Website navigation These cookies cannot usually be switched off. -Analytics Cookies- These cookies help us understand how visitors use our website so we can improve performance. For example, we may use: Google Analytics These cookies may track: Website visits Popular pages Traffic sources User behaviour -Marketing Cookies- These cookies may be used to support marketing campaigns and advertising. For example: Meta Pixel These cookies may help us: Show relevant adverts Track campaign performance Understand user engagement -Functional Cookies- These cookies remember your preferences and improve website usability. Examples include: Remembering form details Language preferences User settings 3. Third-Party Services We may use third-party providers that place cookies through our website, including: Stripe PayPal Mailchimp Kajabi Teachable These third parties have their own privacy and cookie policies. 4. Managing Cookies When you first visit our website, you may be asked to accept or decline non-essential cookies. You can also manage cookies by: Adjusting your browser settings Deleting stored cookies Blocking certain cookies Please note that disabling certain cookies may affect website functionality. 5. Updates to This Policy We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements or business practices. Updated versions will be posted on our website. 6. Contact Information If you have questions about this Cookie Policy, please contact: The Menopausal Hairdresser themenopausalhairdresser@gmail.com www.menopausalhairdresser.com Your Rights For further information about data protection rights, you can visit the Information Commissioner's Office.
CODE OF CONDUCT
last updated 28 april 2026
The Menopausal Hairdresser is committed to providing safe, ethical, professional and compassionate support for clients experiencing menopause-related hair and scalp concerns. This Code of Conduct outlines the professional standards expected when delivering services, education, consultations and client support. 1. Work Within Professional Boundaries We recognise the importance of staying within our professional scope. We will: - Provide hair, scalp and wellbeing support within our area of expertise -Never diagnose medical conditions - Never prescribe medication or medical treatment - Refer clients to qualified healthcare professionals where appropriate 2. Lead With Empathy Menopause can be a sensitive and emotional experience. We will: - Listen without judgement - Create a safe and supportive environment - Respect individual experiences - Avoid dismissive language - Support clients with compassion and understanding 3. Provide Honest, Evidence-Informed Education We are committed to sharing accurate and responsible information. We will: - Avoid misleading claims - Share information based on professional education, research and trusted sources - Be transparent about limitations in our knowledge - Continue learning as menopause education evolves 4. Maintain Client Confidentiality Client privacy is essential. We will: - Respect confidential conversations - Protect personal information - Follow data protection laws - Never share personal stories without permission 5. Use Ethical Product Recommendations We will recommend products based on client needs, not sales pressure. We will: - Offer honest recommendations - Avoid overselling - Consider budget and lifestyle - Prioritise education over pressure selling 6. Create Inclusive Spaces Every client deserves to feel welcome. We will: - Respect all backgrounds and identities - Use inclusive language - Avoid assumptions - Create a comfortable salon experience 7. Maintain Professional Standards We commit to maintaining high professional standards. We will: - Follow hygiene and safety procedures - Maintain appropriate insurance - Keep qualifications up to date Follow industry regulations 8. Responsible Marketing We will market our services honestly. We will: - Avoid exaggerated claims - Never claim to cure menopause symptoms - Clearly communicate what our services provide - Market with integrity 9. Collaboration & Referral We recognise when additional support may benefit clients. We will: - Build trusted referral networks - Signpost clients to healthcare professionals when appropriate - Encourage holistic support where needed This may include referrals to: - GPs - menopause specialists - nutrition professionals - therapists - wellbeing practitioners 10. Ongoing Professional Development We commit to continuous learning. We will: - Stay updated on menopause education - Improve consultation skills - Expand product knowledge - Continue developing client support strategies Our Commitment At The Menopausal Hairdresser, we believe menopause support should be built on education, empathy, professionalism and trust. Our goal is to help clients feel heard, supported and confident while ensuring we always operate ethically and responsibly.
refund policy
last updated 28 april 2026
At The Menopausal Hairdresser, we aim to provide high-quality education and a positive learning experience. Please read our refund policy carefully before purchasing. By purchasing any course, programme, workshop or digital product, you agree to the terms outlined below. 1. Digital Course Purchases Due to the digital nature of our online courses, all sales are generally considered final. Once you have: Accessed course materials Logged into the course platform Downloaded resources Viewed lessons You may no longer be eligible for a refund. 2. Refund Requests Before Access If you purchase a course and have not yet accessed any materials, refund requests may be reviewed on a case-by-case basis. Requests must be submitted in writing to: themenopausalhairdresser@gmail.com within 14 days of purchase. 3. Payment Plans If you purchase through a payment plan: You are responsible for completing all scheduled payments Missed payments may result in suspended course access Outstanding balances remain payable Failure to complete the course does not remove payment obligations. 4. Live Events/Support Sessions/Workshops If your course includes live workshops, support sessions or events: Cancellation requests made over 48 hours before the event may receive a refund or transfer option Late cancellations may not be refundable. 5. Downloadable Products Digital downloads, templates, guides and workbooks are non-refundable once delivered. 6. Exceptional Circumstances We understand unexpected situations can arise. Refund requests due to exceptional circumstances may be reviewed at our discretion. Providing a refund in one situation does not create an obligation to provide refunds in future situations. 7. Technical Issues If you experience technical difficulties accessing your course, please contact us and we will make reasonable efforts to resolve the issue. Refunds will not automatically be issued for technical issues without first allowing us the opportunity to resolve them. 8. Chargebacks Participants agree to contact us first to resolve any payment concerns before initiating chargebacks through their payment provider. 9. Contact Information For refund requests, contact: The Menopausal Hairdresser themenopausalhairdresser@gmail.com www.menopausalhairdresser.com
The Menopausal Client©2025 Online Course - specific agreements for participants
Course Participant Disclaimer & Liability Waiver
last updated 28 april 2026
Course Name: The Menopausal Client Online Course Business Name: The Menopausal Hairdresser Website: www.menopausalhairdresser.com By enrolling in and participating in this online course, I acknowledge and agree to the following: 1. Educational Purpose Only I understand that this course is designed for educational purposes only and provides training for hair professionals on topics including: Menopause-related hair changes Scalp health awareness Client consultation approaches Product knowledge Client support strategies Professional signposting and referrals I understand that this course does not provide medical training. 2. No Medical Advice I acknowledge that the course creator is not providing medical advice, diagnosis, treatment plans, prescriptions or healthcare services. I understand that completion of this course does not qualify me to: Diagnose medical conditions Recommend medical treatments Replace advice from doctors or healthcare professionals Present myself as a medical menopause specialist I agree to refer clients to appropriate healthcare professionals where necessary. 3. Professional Responsibility I understand that I am solely responsible for how I apply the information learned within my own business and professional practice. I agree to work within: My professional qualifications My insurance coverage My legal responsibilities My scope of practice 4. Results Disclaimer I understand that individual business results, client outcomes and professional growth may vary. The course creator makes no guarantees regarding: Income increases Business growth Client retention Specific client results 5. Assumption of Risk I acknowledge that I am responsible for any decisions I make based on course information. I accept full responsibility for any actions taken within my business following completion of this course. 6. Release of Liability To the fullest extent permitted by law, I agree that The Menopausal Hairdresser, its owner, employees, contractors and affiliates will not be held liable for: Business losses Loss of income Client complaints resulting from my own actions Misuse of course materials Claims arising from me operating outside my professional scope 7. Intellectual Property I understand that all course materials remain the intellectual property of The Menopausal Hairdresser. I agree not to: Copy Share Reproduce Sell Distribute Teach from these materials Without written permission from The Menopausal Hairdresser. 8. Confidentiality If participating in group discussions, live calls or support communities, I agree to maintain confidentiality regarding personal information shared by other participants.
Course terms & conditions
last updated 23 april 2026
Course Name: The Menopausal Client Online Course Business Name: The Menopausal Hairdresser Website: www.menopausalhairdresser.com These Terms and Conditions apply to all purchases and participation in The Menopausal Hairdresser online training programmes, digital resources, workshops and educational materials. By purchasing, accessing or participating in this course, you agree to the terms outlined below. 1. Course Purpose This course is designed to provide educational training for hair professionals on menopause-related hair and scalp changes, client consultations, product knowledge, client support and professional awareness. This course is intended for educational purposes only. Completion of this course does not: Qualify participants as medical professionals Permit diagnosis of medical conditions Replace medical advice Authorise participants to prescribe treatments or medications Participants must always work within their professional scope and refer clients to appropriate healthcare professionals where necessary. 2. Eligibility By enrolling in this course, you confirm that: You are at least 18 years old You are legally able to enter into a contract Any professional qualifications you claim are accurate 3. Payment Terms Full payment must be received before course access is granted unless an agreed payment plan is in place. If a payment plan is offered: Payments must be made on agreed dates Missed payments may result in suspended access Outstanding balances remain payable All prices are listed in GBP unless otherwise stated. 4. Refund Policy Due to the digital nature of this course, refunds may not be available once course materials have been accessed, downloaded or viewed. Refund requests made prior to accessing the course may be reviewed on a case-by-case basis. Live event tickets, workshops or support sessions may have separate cancellation policies. 5. Course Access Participants will receive access to course materials for: 12 months from purchase Access may be revoked if these terms are breached. Course content may be updated periodically. 6. Intellectual Property All course materials remain the intellectual property of The Menopausal Hairdresser. This includes: Videos Workbooks Downloads Presentations Written materials Templates Graphics Participants may not: Copy Share Reproduce Sell Redistribute Record Teach using these materials Without written permission from The Menopausal Hairdresser. 7. Certificates Certificates of completion may be issued where applicable. Certificates confirm participation only and do not represent medical qualifications, licensing or regulated accreditation unless explicitly stated. 8. Professional Responsibility Participants remain fully responsible for how they apply information learned within their own businesses. You agree that: You will work within your professional boundaries You will not provide medical advice You will refer clients to healthcare professionals when appropriate 9. Limitation of Liability The Menopausal Hairdresser is not liable for: Business losses Loss of income Indirect damages Misuse of course information Outcomes resulting from participants operating outside their professional scope While every effort is made to provide accurate educational content, individual outcomes may vary. 10. Disclaimer Course content is based on professional experience, research and educational resources available at the time of creation. This course should not be interpreted as medical, legal, psychological or healthcare advice. Participants should encourage clients to seek guidance from qualified healthcare providers where appropriate. 11. Behaviour & Community Standards If your course includes live calls, community groups or support spaces. Participants agree to: Behave respectfully Avoid harassment or discrimination Maintain confidentiality within group discussions Access may be removed for inappropriate behaviour. 12. Code of Conduct Participants enrolled in this course agree to uphold the professional standards outlined in the Menopause Hair Professional Code of Conduct. By enrolling in this course, participants agree to: Work within their professional boundaries Refrain from providing medical advice or diagnosis Treat clients with empathy, respect, and professionalism Maintain confidentiality Use ethical marketing practices Follow all relevant legal, insurance, and industry requirements Refer clients to appropriate healthcare professionals where necessary Failure to uphold these standards may result in removal from the course, refusal of certification, or termination of access without refund where serious breaches occur. The full Code of Conduct is provided as a separate document and may be updated periodically to reflect best practices and industry developments. 13. Data Protection & Privacy Your personal information will be handled in accordance with applicable UK data protection laws. Please refer to our separate Privacy Policy for further details. 14. Course Changes We reserve the right to: Update course content Improve resources Modify delivery methods Cancel or reschedule live sessions where necessary Reasonable notice will be provided where possible. 15. Additional Policies & Agreements By purchasing, enrolling in, or accessing this course, participants acknowledge and agree to comply with all associated business policies and agreements, including but not limited to: Privacy Policy Cookie Policy Course Participant Disclaimer & Liability Waiver Menopause Hair Professional Code of Conduct Refund Policy (where applicable) These documents form part of the overall agreement between The Menopausal Hairdresser and the participant. By completing a purchase, signing enrolment forms, ticking agreement boxes or accessing course materials, participants confirm they have read, understood and agreed to these policies. Copies of these documents are available on our website and/or provided during the enrolment process. Failure to comply with these policies may result in suspension or termination of course access where appropriate. 16. Governing Law These terms are governed by the laws of England and Wales. 17. Contact Information For questions regarding these Terms and Conditions, please contact: The Menopausal Hairdresser themenopausalhairdresser@gmail.com www.menopausalhairdresser.com